I am primary user of QB Online. Assistant (Admin user) gets completely different menu shortcuts than I do. No 3 dots for shortcuts. How do I make her menu same?

johnmanry-orange · ‎July 07, 2022

Tried making her a standard user and no change. She gets a carot to get next level without 3 dots to customize. She has no "Get paid & pay" option or "Bookkeeping" option. She has no Menu Settings at bottom left. I cannot find a setting to change this.

CharleneMaeF · ‎July 07, 2022

I can see how important it is to modify the QuickBooks Online menu, johnmanry-orange.

I'm here to share some insights about this.

Your assistant's dashboard could be using the old interface. This is the reason why some menus are missing. You can verify below which interface she has.

Since the latest interface is rollout by batch, we're unable to customize the program to add the other menus.

You can also check out this article to determine which view your assistant uses. This could affect the display of the account: Business and Accountant view in QuickBooks Online.

Additionally, I've added some articles that'll help you manage your users in QuickBooks Online. This way, you can keep your data secure:

Please know that having a different interface won't affect your accounts or data. If you have additional questions about the QuickBooks dashboard, please let us know. We'll help you out.

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I am primary user of QB Online. Assistant (Admin user) gets completely different menu shortcuts than I do. No 3 dots for shortcuts. How do I make her menu same?

I am primary user of QB Online. Assistant (Admin user) gets completely different menu shortcuts than I do. No 3 dots for shortcuts. How do I make her menu same?

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