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I’m delighted to have you here, marco.
Let me ensure that you can pull up your payroll report from the year to August in QuickBooks Online (QBO).
Do you happen to get an error message when generating the report? If so, can you relay to me the message? Doing so will enable me to provide the correct troubleshooting to fix the issue.
Also, you want to double-check the Report period to ensure that you filter the correct dates. To do so, open the Report and Customize the dates from Year to August transactions. Then, click Run report. I also added a screenshot below for your reference:
If the same thing happens, we can perform browser troubleshooting steps. This way, we can eliminate common errors occurring in your company file.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
Next, pull up the report using the private windows. If you’re able to see the transactions for a specified date. Then, let’s proceed with clearing your computer cache. It is to keep this from happening again. Too much cached data can slow down QuickBooks and cause unusual behaviors. You can also opt for other supported browsers if you have one.
I also added this article for further reference with pulling up payroll reports: Run payroll reports in QuickBooks Online Payroll
Moreover, you can utilize the memorize report feature in QBO. This way, you can use your previous customization.
Stay in touch if you have more questions about pulling up payroll reports. I’m just a post away to assist you. Have a good one!
