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kathy-atlasforms
Level 1
posted
‎May 07, 2024 01:07 PM
last updated ‎May 07, 2024 1:07 PM

I want to file a complaint.

Your company did upgrades to the format/interface for the invoice module. You completely changed the format/layout of the screen and now the usability is very very poor. Its not customizable which has always been an issue. But now new features aren't here, fine, but I can't move where I want things. Or remove things I don't want at all.  Why are we as customers not being notified in advance that updates/changes are happening to your system. When you make these changes then things break and stop working in your system causing us as customers more problems. When will we be notified in advance of updates/changes. When will we be able to actually customize invoices/po's as we were lead to believe in your system
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1 Comment 1
ShyMae
QuickBooks Team
QuickBooks Team
‎May 07, 2024 02:14 PM

I want to file a complaint.

I acknowledge your concerns regarding the latest invoice update, Kathy. It's natural to experience such emotions under these circumstances, and your feelings are valid. I would have felt the same way if I were in your shoes. 

 

Starting May 6, 2024, QuickBooks Plus and Advanced users will be transitioning to a new interface with a more modern design, permanently replacing the old layout. Users will not have the option to switch back to the previous experience. 

 

Since you did not receive any notification and are currently experiencing challenges with the new invoice layout, you can share your thoughts with our product development team. Your valuable feedback will help us improve our interface and provide a better user experience for you. 

 

To send feedback, please see the attached screenshot for a visual reference.

Sample.PNG

  

Furthermore, I'm adding these informative articles to help manage your invoices efficiently in QuickBooks Online:

 

 

I understand that this update has significantly impacted your accustomed routine. Please know that I'm here to assist you with any additional information or clarifications you may need regarding the new invoice. You can always count on me for help. 

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