Intuit Account Disappeared AGAIN!!!

I wish you didn't have to encounter this issue twice, @JayeMix. I understand how frustrating it can be to be unable to access your QuickBooks Online Accountant (QBOA) account. Don't worry. I'm here to point you in the right direction to resolve this issue as quickly as possible.

It's our utmost priority to help. However, Community is a public forum, and we're unable to pull up your account information for privacy purposes. That said, I suggest reaching out to our customer support team. While I'm aware you've already reached out to them, we'll need to get in touch again so they can review your previous case and provide updates about your account status. They also have the ability to look into this further and raise an investigation if necessary.

Since you're unable to sign in to your account, you can call us through our phone number provided in this link: Contact QuickBooks Online Accountant and ProAdvisor Support.

Furthermore, I'm sharing these articles as your guide in managing your Intuit account information:

• Update or change your Intuit Account sign-in information.
• Recover your Intuit Account if you can’t sign in.

Please don't hesitate to swing by the Community whenever you need additional help accessing your account. We're always available to offer assistance. Keep safe. 

No ... its happening to me and I can't even find a phone number to call about it. I believe I'm going to another provider. This is ridiculous. And you still taking money out of my account. 

I'm here to help you get the best person you need.

To speak with one of our support representatives, you may request a callback by clicking the Help symbol at the upper right of your QBO account. Follow the instructions below:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Or you can visit this article and scroll down to see their contact information: Contact QuickBooks Online Accountant and ProAdvisor Support.

You can visit this article to learn ways to customize your reports: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

I too have been locked out since September 14.  I logged in on September 13 and September 14 my email is not found.  Not only did I lose my QBO account, but my whole intuit account has disappeared/been deactivated.  I have spoken to customer service many time and uploaded my id several times and nothing.  Each time I am told this has to be escalated to tier 3 support, but nothing is changing.  I get an email requesting my id, I upload and I get denied.  All of the online help says to login to your account, which is impossible since I have been locked out!  I tried creating a new account, but can't do that because my email addresses are "associated with another account".  This is so frustrating!

Hi Mac012021. To this day, still no one can say how I disappeared in the first place. However, after I finally talked to a live person, he discovered that I'm listed as a QBO user twice under the firm account. The initial time I disappeared, my boss invited me as a user under my personal email address. After accepting, I went in and changed the personal email to my work email. Well, somehow my original user profile reappeared and I ended up having two user profiles. I had to change the 2nd invite back to my personal email address, then deactivate that user and activate my original one; this allowed me to get my original user profile back (the one that's connected to my proadvisor profile). That happened a few of months ago, I haven't had the issue since. Hope this helps. 

This exact thing is happening to me right now, it has been 5 days now. I have spoken to over 12 representatives and each of them have done nothing. They have me sending in documentation and my ID and still have not helped. My business has thousands of client documentation and employee information. They probably make 2k off of me a month in their fees and still can’t help me. There is no way I am going to just walk away from this, I am a few days away from lawyering up and demanding compensation 

Was this ever resolved? We are on day 4 of 17 years of information just gone....! 

Was this ever resolved? I am on day 4 of of 17 years of data just gone!! No one can tell me anything. 

Was this ever resolved? I am on day 4 of of 17 years of data just gone!! Everyday, upload ID that will fix it, then no account found. 

Wow, did this ever get fixed. I'm on day 4 of the exact same thing.  Google actually shows a class action lawsuit for this. 

yes you need to go this website https://www.intuit.com/company/executives/ 

click "submit inquiries with office of the president" about halfway down the page, after I did this they had me back up and running quickly, they are actual people who work for QuickBooks 

I believe this has also happened to our account. My personal work account, a full admin access account, has vanished with no trace as of how/why. I conducted an audit of our user activity log and am not finding a "removed user" log. I also never received an email notification about any change to my account or access. Although I have access through our accountant file, and am able to resend an invite, I am mind boggled as to how this would just randomly happen to accounts. By the looks of this thread, it has happened quite a bit in the past months with no real answer from QB. This is absolutely unacceptable! Unsure of re-adding myself so I can prove I went missing in the first place. Has anyone received a solid explanation? Next steps? Was it ever resolved? 

@RN_ 

It seems like this was a glitch and it could happen to anyone and they couldn't solve it. Consider regularly converting your data to QB Desktop files for archiving. You can use the trial version to access files.

This just happened to me! Are you kidding me! I've been with QB since 2012. All of a sudden I go to log in to my online account and it says that it can't find anyone with my email address. My entire account is just GONE!

This is going to be a class action lawsuit by the looks of everyone this is happening to. I am furious. 

"#1 Sign in to your QuickBooks Online company. Click Help (?)."

LMAO!!! it's not letting me sign in at all as it does not recognize my account. 

We sincerely apologize for any inconvenience this may have caused you, Roark. We greatly value your loyalty and long-standing relationship with QuickBooks.

I'd suggest contacting our support team so that they can conduct a thorough investigation into the issue. Our support representatives have the necessary tools to determine the root cause of the problem. Since you can't sign in to your account, you can reach us by calling the phone number provided at the bottom of this page: QuickBooks Online Support.

Moreover, you can check out this article to learn how to edit your account credentials after logging in to help protect your data from unauthorized access and potential cyber threats: Update or change your Intuit Account sign-in information.

Please keep us posted if you have other questions about login issues or any QuickBooks-related concerns. Your business means a lot to us. Stay safe.

This is happening to me too.  Has anyone figured this out?

My main question is now that my account disappeared, will I continue to get billed?  If not, I think I'll just let this go and say goodbye to Quickbooks for good and switch to Xero or something.  

Is there any advice that does not require logging in?  I think the whole reason we are all on this thread is because our accounts do not log in.  

I can see the urgency of recovering your QuickBooks Online (QBO) account, @fcarp.

Yes, you will still be billed for your active QBO subscription, regardless of whether you're able to access your account. I can lay out a couple of actions we can take for now.

You can consider recovering or cancelling your QBO subscription. Either of these options, our Support Team can best assist in this matter. Rest assured that they can pull up your account and address your needs regarding your QBO subscription. Scroll down at the bottom of this page to find our Support Team's phone number: QuickBooks Online Support.

I'm also adding this article about managing your account's billing after this is resolved: Manage billing, payment, and subscription info in QuickBooks Online.

We'll be here in the Community if you have follow-up questions about your account's billing or need further help reaching our Support Team. We'll do our best to assist.

@fcarp 

say goodbye to Quickbooks for good and switch to Xero or something

Convert your data to QB Desktop immediately and use the trial version for good to access historical data. Then start from scratch in Xero or something to lower your conversion costs.

Hi! Same thing happened to me..when I am trying to login in QBO, It's telling no account found with this email. But switching to another software is not a solution for the companies having larger no. of transactions.

Please @quickbooksonline try to figure it out and help us.Even customer support also is not able to help me.

This isn't the experience we want you to have when logging in to QBO, Kavya. Let me direct you to our Support Team for further assistance.

It's best to contact our Support Team again to conduct additional investigation. Our Support Representatives have the tools to determine the root cause of the problem.

If you require changes to your Intuit Account credentials, you can update or change them in the future.

We value customer experience and businesses. We're looking forward to a resolution on this. Take care.

This happened to me and this is the second time, last time was back in Feb 2024- this is totally unacceptable and affecting our business, we are losing customers.  We have not had access for over a week and I have spent 4 hours on the phone with them.  

Thanks for sharing your concern to the thread @Sanpasqual. The issue related to accessing your account has been resolved.

However, since you're still experiencing the issue, I recommend reaching out to our customer support team. They have the necessary tools to help thoroughly investigate the issue. You can reach us through the phone number provided at the bottom of this page: QuickBooks Online Support. You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Additionally, you can also check this article to help you change and update your information in QuickBooks Online: Update or change your Intuit Account sign-in information.

You're always welcome to contact us if you have further queries about signing in to your account in QuickBooks.

This exact thing happened to me.  This is a crushing blow to our company financially.  We process 100 invoices a day this time a year.  We use QBO API's with our in-house software.  We run payroll through QBO.  We have 50 employees.  It's the Christmas season & this erodes trust greatly.  The way Quickbooks handles this through Customer Service people to escalate to other people is horrible. It takes days.  We run 2 shifts(16/hr days) and 6 days a week when busy.  The firewall of Customer Service reps to get it to the right people at Quickbooks is unacceptable.  We trusted you with our business, our financial lives and the lives of our employees.  HELP US NOW!!!!!