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Braun1
Level 1
posted
‎November 06, 2024 07:04 PM
last updated ‎November 06, 2024 7:04 PM

Intuit Quickbooks does not have a customer service department anymore?

I recently signed up for Quickbooks Online, and also ordered bookkeeping services through intuit.  I signed up over the phone with a salesperson.  My credit card was charged and when I login to my account I'm able to look up the charges on Intuit's website and verify that they are valid.  I click on every link on the page and cannot figure out where to actually access quickbooks.  It doesn't show up that I have any subscriptions.  Also, I haven't been contacted by anyone regarding the bookkeeping services.  When I click Support, it takes me to various pages, none of which have contact information by phone or email.  The only phone number I can find on the entire website is the sales department's line.  Holy Cow.  What do I do?

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1 Comment 1
JanbonN
QuickBooks Team
QuickBooks Team
‎November 06, 2024 09:15 PM

Intuit Quickbooks does not have a customer service department anymore?

Thank you for reaching out and sharing your concerns, Braun1. I understand how frustrating it can be when you can’t find the information you need after signing up for QuickBooks Online and our bookkeeping services. I'd be glad to help you.

 

To access QuickBooks Online, start on the official QuickBooks page and select your product. Here’s a step-by-step guide to assist you:

 

  1. Go to this link: https://quickbooks.intuit.com/
  2. Choose your QuickBooks Product.
  3. Enter your Email or user ID and click Sign in.
  4. Type in your Password and click Continue.
  5. You'll now see your subscriptions. Click the field to open the company.QuickBooksPage.PNG

 

If you're not seeing your subscriptions or you're experiencing any issues, please double-check that you’re using the correct login details and accessing the official QuickBooks Online website.

 

Regarding your concerns about not being contacted for the bookkeeping services, I apologize for any delays you may be experiencing. It’s important to us that you receive the support you need. Since you're having trouble accessing your account, I encourage you to connect with our live support team for prompt help. They have the tools and expertise to check your account and resolve any issues you’re facing. You can reach them by following this link: Contact us.

 

If you ever need tips and related articles about "How Do I" steps in QuickBooks Online in the future, you can visit our QuickBooks Community help website for assistance: QBO Self Help.

 

Please let us know if you have any other questions or need further assistance with your subscription, Braun1. I’m here to help you in any way we can.

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