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CJORE
Level 1

Quickbooks says my email password is incorrect when I’m trying to send an invoice. I use AOL and my password is not incorrect.

I can see after a computer failure, new install and update - EVERYONE is having a tough time with the way QuickBooks now requires you to send emails.

 

First:  Sending emails via third party, like Gmail, Yahoo, etc. is unprofessional - and LESS SECURE! The amount of emails we receive from compromised accounts is excessive. I've seen tonnes of compromised emails from customers we send to when they get hacked.

 

We use to be able to send OUT OF OUR EMAIL PROGRAM on our local PC. Unfortunately, yesterday I had a PC fail - and had to install only to find QuickBooks changes email policies.

 

Now after setting up our own "SECURE" host to send emails - we as well MUST enter the password each and every time to send invoices, letters and reports.

 

NOT ACCEPTABLE QUICKBOOKS! Your support was no help.

 

I've been using QuickBooks for over 30 years and this is the first time I'm seriously considering moving to a new solution. If we can't get a resolution to this fairly quickly - a change-over to a newer solution will happen.

 

Support would not provide details on where the file is stored for the password, nor a proper resolution. Just a "test this and do this" methodology - which we already tried BEFORE contacting Quickbooks support.

 

Deaf ears - QuickBooks=Intuit. Get a Canadian support member to contact us - not a party in the Philipines or other country, so we can resolve this.

tanlos
Level 1

Quickbooks says my email password is incorrect when I’m trying to send an invoice. I use AOL and my password is not incorrect.

This totally worked!!! Thanks....

Karen Disney
Level 1

Quickbooks says my email password is incorrect when I’m trying to send an invoice. I use AOL and my password is not incorrect.

I am trying to email invoices saying my password is incorrect ?

 

 

ShyMae
QuickBooks Team

Quickbooks says my email password is incorrect when I’m trying to send an invoice. I use AOL and my password is not incorrect.

I'll outline below how to fix issues when you encounter an incorrect password when sending emails to your customers, Karen. 

 

Before we start, ensure that your QuickBooks Desktop is updated to the latest release. Then, email a test transaction to yourself to check if the error persists. 

 

If you still get the same error, access your online email service. Review your settings and filter preferences, as they may be blocking your QuickBooks emails unintentionally from coming through.

 

The steps to resolve the issue may vary depending on the specific email service that you are using. 

 

If you're using Gmail, review the app preferences: 

 

  1. Enable access for less secure apps. You can also set access preferences for specific apps
  2. Return to QuickBooks and attempt to send a test email transaction. 
  3. If you still can't send emails, consider turning off the 2-Step Verification feature for your Gmail account.

 

For Yahoo! Mail, review the security settings: 

 

  1. Head to your Yahoo Account Security page.
  2. Enable Two-step verification and Allow apps that use less secure sign-in features. 
  3. Go back to QuickBooks and attempt to send a test email transaction. 

 

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If you still can't send emails, consider using Yahoo's third-party app passwords tool, which generates a random password for connecting QuickBooks. This process only needs to be completed once.

 

Please know that the password will expire after sending 12 invoices or transactions if you're batch-sending emails. You'll need to generate a new third-party app password to continue. 

 

  1. Obtain a password, then return to QuickBooks.
  2. Send a test transaction to yourself. 
  3. Enter the third-party app password in the Password field and select OK.

 

Additionally, for other email services such as Hotmail and AOL, review the security and filter settings and create exceptions or rules to prevent QuickBooks from being blocked. 

 

Once done, check your antivirus settings and refer to Step 3 in this article for more detailed information: Fix webmail password issues in QuickBooks Desktop

 

If the issue persists after following all the suggested steps, I recommend contacting our technical support so they can further investigate this matter. 

 

For future reference, you can visit these resources to manage your sales forms, such as invoices:

 

 

The following information and steps should enable you to email your invoices seamlessly, allowing you to send a copy of the transaction to your customer for updates. I'm always here to help anytime you need additional assistance with this. Stay safe, and best wishes! 

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