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Stryker6040
Level 1
posted
‎December 26, 2020 08:41 AM
last updated ‎December 26, 2020 8:41 AM

Refund credit for quickbooks online never received

Hello I am at about my wits end with QBO. Back in Novemeber I had to renew my account and somehow a duplicate company got created and not only renewed my primary account but also duplicated it and charged my a second time, I contacted QBO support right away and told them of the issue and they started a refund for the duplicated account. They told me the usual 7-10 business to process but assured me everything was taken care of. Then  started getting follow up emails asking if I had seen the refund to which I kept replying NO. I finally got the last one from QBO and when I tried to reply back I got an automated email response back saying that the case number was unable to be found in open case. I am so frustrated. Its now been 30 days since the start of this and no resolution to the matter. Not to mention getting ahold of anyone from QBO is a freaking joke unless you was to purchase something. Is there any dedicated support call number or direct email for support. I am sick of waiting for someone to try and respond in their preferred chat box method.

 

Case number [removed]

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1 Comment 1
ReymondO
QuickBooks Team
QuickBooks Team
‎December 26, 2020 10:24 AM

Refund credit for quickbooks online never received

Thanks for bringing this concern to the Community, @Stryker6040.

 

Allow me to provide you the steps on how you can talk or chat with our live agent. This way, they can provide you assistance in handling your refund request in QuickBooks. 

 

Since you're using the latest Help support feature in QuickBooks Online, you can follow these steps to contact them:

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact Us.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

contact.PNG

Please also check out our support hours to ensure that we address your concerns on time. For Plus, Essentials, and Simple Start, you can reach out to us from Monday to Friday around 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT. For Advanced subscription, our customer support is available any time and any day.

 

In case you have other concerns with QuickBooks, you can check out our articles too. They might have something that can help you in accomplishing your task. Just click this link and make sure that the topic is set as "QuickBooks Online."

 

If you have further questions or concerns, feel free to reach back out anytime. Have a great weekend, and stay safe.

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