What do I do if my subscription is current but the program is saying it's not?

lindseyrammeinc · ‎August 17, 2024

Here is the error message i'm getting:
You can't add data to QuickBooks Online Plus because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information.
I have Quickbooks online essentials

MichaelaS · ‎August 17, 2024

Let me route you in the appropriate direction to assist you with your Subscription concern, Lindsey.

Since you're having an issue with your subscription billing, I recommend contacting our Billing Support team. This way, they can check on your account and validate your billing history in a safe environment.

Here's how:

Sign in to your QuickBooks Online company.
Select Help at the top right.
Select or type Contact Us.
Enter a brief description of your concern.
Choose a way to connect with us: Start a chat or Get a callback from the available live experts.

Our support hours for Plus, Essentials, and Simple Start are from Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.

Moreover, visit this page to stay updated on any maintenance or service interruptions within the QuickBooks program: QuickBooks Status.

Let me know if you have other QuickBooks Online concerns. I'll be right here to help. Take care.

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What do I do if my subscription is current but the program is saying it's not?

What do I do if my subscription is current but the program is saying it's not?

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