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annek
Level 1

reactivating/renewing my payroll subscription

My payroll subscription says it need to be reactivated and a pop up says that payroll calculations have been suspended.  When I go to the page to manage my subscription it says that may subscription is active.  I went to my intuit account and all the billing information is current and my yearly subscription is listed as paid in January- and the payment has cleared my bank account.  Even so the payroll service is deactivated- what can I do?

1 Comment
Anonymous
Not applicable

reactivating/renewing my payroll subscription

Hi there, @annek,

 

I want to make sure you're able to use your payroll subscription without issues.

 

There are several situations why you're getting a "Reactivate Payroll Subscription" notice in QuickBooks. Here are some:

  • QuickBooks is not updated.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization for your payroll charges.
  • Payroll tax table isn't updated.

Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription

 

Since you're able to view our account status in the Account Maintenance page, let's try some troubleshooting steps to get past the issue. First, make sure you QuickBooks software is updated to the latest release. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

To check the latest tax table, please see his link: Latest Payroll News and Updates

 

 

Once done, try checking if the alert is gone. If not, I'd recommend contacting our Payroll Care Team. They have the tools to check your account with us and identify what's causing the issue in a secure environment. Here's how to contact us:

  1. Go to this link to get the phone number: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16
  2. Select Payroll.
  3. Then click View Contact Info.

That should get you on the right track, @annek. Please let me know how this goes. I want to ensure this issue gets resolved immediately. Have a good one!

 

 

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