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JacobSTS
Level 1

Receipt Management - Email Receipts - Email Creation - "Something Went wrong while creating the email. You can contact support for help."

We are unable to create a custom email address to email in receipts. Entering an address and clicking create returns the error "Something Went wrong while creating the email. You can contact support for help." I have contacted support and they were no help. Anyone ever find a solution to this on desktop?

2 Comments 2
FateCandylaneT
QuickBooks Team

Receipt Management - Email Receipts - Email Creation - "Something Went wrong while creating the email. You can contact support for help."

Sending email receipts can ensure timely tracking of your transactions, JacobSTS. Let me route you to the next available support to help you address queries when managing tasks in your account.

 

Since the Community is a public forum and we'll need to collect your personal information to investigate this further, it's best to contact our Live Expert Team again to pull up your account. They have the necessary tools to review your case and help rectify errors, so you can create custom emails and send receipts.

 

Here's how you can reach them out:

 

  1. In your QBDT account, go to Help and select QuickBooks Help/Contact Us.
  2. Choose Contact Us and enter a brief description of your issue. Then, Continue.
  3. Sign in to your Intuit account, choose Continue, and then Continue with my account.
  4. We'll email you a single-use code. Enter your code and select Continue.
  5. Then, select to Chat with us or Have us call you.

 

On another note, I've added our support hours so you can schedule a convenient time to reach out to them.

 

In addition, QuickBooks offers a ton of reports that can help you see where your company stands. You can check out the Available reports in QuickBooks Desktop section in this article to learn more about those: Understand reports.

 

Don't hold back if any queries arise when managing receipts, just let us know in the comments below. Stay safe.

JacobSTS
Level 1

Receipt Management - Email Receipts - Email Creation - "Something Went wrong while creating the email. You can contact support for help."

Yeah, I've already done that twice and they were unable to provide any answers or help. I was hoping the community would have more information.

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