Receipts uploaded on phone are showing up twice (duplicate)

Experiencing duplicate receipts in QuickBooks Self-Employed (QBSE) across different devices can be challenging, dtrautz11. Let me route you to the best support to resolve your issue.

Before doing so, are you using the same account when creating sales receipts in QBSE? If yes, this is the reason why the transactions are being duplicated. Your husband was uploading the receipt using Android while you were doing it on iOS.

However, if you're using different QBSE account and the issue persists, I suggest contacting our customer care team. They have the tools that can check if there's a known issue affecting your account. Also, they can escalate the matter to our technical team for further investigation.

1. From the Help tab, click Contact Us.
2. Type in a short description of your concern. Then, Continue.
3. Choose how you would want to connect with us. Through Chat or Callback. 

Our live support is available M-F, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

If you want to learn how to categorize transactions correctly. Check out this article: Schedule C and expense categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

I'm always here to lend a hand if you have additional questions about managing your duplicate transactions in QBO. I'm always here to help.

He has his own separate QB Self-employed account and it’s happening on his account and phone as well. I’m just giving that as an example that it’s happening to both of our completely separate accounts and sounds like an app glitch.

No, he has his own QB Self-employed account not at all associated with mine, it was just an example that it’s happening on both iOS and Android. Duplicating the transaction from ONE receipt upload every single time on both of our separate accounts.