Received an invitation from an accountant to be able to access the clients books as an accountant. Still can't access account

We didn't receive a report about this error, yarontalmor.

You'll want to inform the firm owner or the accountant with admin access to make sure the client is selected. They can assign which client you can have access to.  Here's how:

1. Go to Clients.
2. Find your client, then select Edit client.
3. Go to the Team access section, then select +Show all team members.
4. Select the team member you want to grant or remove access.
5. Select Save.

Check out these articles for more information:

• Change which team members in your firm can access your client
• Different levels of access for firm users

However, if the client is already selected and the same error persists, let's try browser troubleshooting.

To start with, you can use a private browser or incognito to check if this is a browser issue. You can check below for the keyboard shortcuts based on the browser you're using.

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If it works without the error, please clear the cache. This way to refresh your server and boost the browser's performance.

I'll be right here if you need further assistance. It's my top priority to help you access your client's books.