I agree with FishingForAnswers that this is an unusual behavior of the program, Bel10. To address this, let's first troubleshoot your browser to rule out any potential browser-related issues. I'm here to walk you through the necessary steps.
Before we begin, please share a screenshot of what you're seeing in the Undeposited Funds (UF) screen? Doing so will help us visualize the issue better and provide a targeted response.
Let's now troubleshoot the browser, please log in to your QBO account using a private browsing window, which enables a fresh session without any stored browser data affecting performance. Here are the shortcuts for opening a private window in different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After completing these steps, access the Undeposited Funds (UF) account again to check if the transactions are still appearing. If they are not, clear your regular browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.
If the issue persists, I recommend contacting our support team. They have the tools to safely access your account, identify the cause of the problem, and provide a solution.
Additionally, you can run reports to get a comprehensive overview of your business' finances.
The Community is always here to help you with your QuickBooks concerns, Bel10. Have a great day ahead.
