There's nothing more Intuit needs to do for our situation. I was able to resolve it myself. What was disappointing was that the Intuit Cust Serv rep clearly had NO idea of how to rectify the situation. He/she spent about 60 seconds with me on the chat, and because he/she was juggling multiple clients at one time, would leave our chat without any notice. It was "radio silence" for up to 10 minutes with me not knowing what was happening, if anything. Then when he/she returned to the chat, I would be asked to the same page repeatedly where there were no options to make the change needed. There was no forward movement during this experience for help and, again, it was obvious the person was not savvy on the software. I would like to know that if our company needs help with a QBO glitch that your company could fix it.
