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brunoyouknow
Level 1
posted
‎March 02, 2024 12:01 PM
last updated ‎March 02, 2024 12:01 PM

Requesting refund for products never used, but rejected because I am "not listed as an authorized contact on the account," despite being the only one on the account

I requested refunds for two products I never was able to use. However, Intuit responded saying they could not issue a refund because I am "not listed as an authorized contact on the account," despite me being the only one who set up the accounts and have paid for them with my own credit card. 

I was on the "Chat" function for an hour or so yesterday, and the issue never was able to be resolved, despite the issue being pushed up to higher level support. 

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1 Comment 1
JamesAndrewM
QuickBooks Team
QuickBooks Team
‎March 02, 2024 02:00 PM

Requesting refund for products never used, but rejected because I am "not listed as an authorized contact on the account," despite being the only one on the account

It hasn't been easy for you and your business. I appreciate you for sharing the details of your concern.

 

Since something like this happens, it is best to contact our QuickBooks Online Payroll Support. They have additional tools to pull up your account and do a screen share to confirm the problem.

 

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

 

I appreciate your patience and hope you're able to get this issue resolved quickly for you. If you have more questions, post them here in the forum. I'll be sure to answer them ASAP! Have a good one!

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