Kind of frustrated. I enrolled in Revenue Share on an account that I created by accident. I never used the account for anything. Being new to QB I created it not realizing that you can access the training via your existing account.
The issue has been that I mistakenly enrolled in the Revenue Share program under that account. Once I realized that I had tried enrolling under the correct account and was denied. I called in informing the Expert what happened.
I was told to re-apply again. After being declined multiple times, with no reason stated, on one of the multiple calls for assistance, we noticed the unenroll option. So, I unenrolled the application in the wrong account and then re-applied in the correct account.
To make a long story short, I've called in multiple time regarding this issue. After being guided to change all of the company information in the incorrect account to something else and resubmit again in the correct account, which I did.
Fast forward to this week and I was on hold for over three hours while the tech team was trying to remove the block. I was sent an email stating that they did what they needed to do and that I should resubmit, which I did. I was declined again. I called again and they stated that I must be entering something incorrectly. I asked the expert to watch me resubmit with the EIN letter open so that they could say that everything does in fact match. I took screenshots of the screen including the EIN letter because I knew that the that wasn't the issue.
Still, I resubmitted and said I guess I'll be calling back tomorrow which is today. Now they are saying that it was a hard decline with no reason. So now I removed it from the other account and can't even submit in either account because it still won't be approved which doesn't make any sense because it's literally the same company and info that was approved before.
Has anyone experienced this issue before and if so, were you able to get this resolved. I can't imagine that I'm the first person to experience this. If it was resolved, do you know what the solution was?
To boot, every time I called, I had to explain the situation over because the case numbers that I was provided didn't seem to have any of the notes from when I called. I feel as if the issue can in fact be resolved, however without being directed to the correct person, I guess it won't ever be resolved, which is unfortunate.
