I appreciate you for bringing this concern to our attention, patrick94. We can troubleshoot this issue by clearing your app's cache. Allow me to assist you in resolving this matter.
To provide you with better support, could you please specify whether the QuickBooks Self-Employed app crashes upon launch, or if certain features aren't working as expected? Knowing this detail will help us address the issue more effectively.
Moreover, clearing an application's cache can resolve issues such as the app malfunctioning or failing to launch. This process removes temporary files that may be corrupted, allowing the app to run more efficiently while keeping your personal data and settings intact. Please follow the steps outlined below to clear the cache of your app.
For iPhone:
- Select the Settings icon, then go to General.
- Choose iPhone Storage and select the QuickBooks Self-Employed (QBSE) app.
- Select Offload App to temporarily remove the app and its data, or choose Delete App to permanently delete the app and all its data.
For Android:
- Access your phone's Settings.
- Find and select the QBSE app.
- Tap on clear data or clear cache to clear temporary files.
Furthermore, if the issue persists, consider uninstalling and reinstalling the app. This can remove corrupted files and update the app to the latest version, potentially restoring functionality and improving performance.
Check out these articles for guidance on how to delete an app based on your phone model:
For assistance on how to redownload apps that you have previously purchased, please refer to the following articles provided by Apple and Google:
Additionally, here is a useful article that will guide you in organizing your transactions with QBSE: Schedule C and expense categories in QuickBooks Solopreneur and QuickBooks Self-Employed.
Should you have any additional questions or concerns regarding this topic, please don't hesitate to leave a comment below, patrick94. We will ensure your inquiries are addressed swiftly.
