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timv
Level 2

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

Apparently my Quickbooks Desktop for Mac subscription expired.  When I go to resubscribe, I get the following message:

 

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

 

I have been trying for 4 days now to no avail.  Help?

4 Comments 4
MadelynC
Moderator

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

Help has arrived, @timv. I’m here to make sure you’re able to resubscribe successfully.


Since you've tried resubscribing your account for 4 days now to no avail, it would be best to contact our support team. They have enough tools to determine the root cause of the issue and provide more solutions to resolve this error message. They can also perform further investigation about it if need be.


You can visit this Support website to connect with us. Just select QuickBooks for Mac on the dropdown menu and press Continue. Then, enter your brief concern and hit Continue again to get Chat and Callback options. Furthermore, you can use this contact number to connect with us.


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You might want to know the latest features and updates in QuickBooks for Mac to help automate and streamline your daily accounting tasks. Simply visit this article for more insights: What's new in QuickBooks Mac.


Don't hesitate to reach back out if you have any other concerns or QuickBooks-related questions. I'll make sure everything is covered. Take care always!

Fiat Lux - ASIA
Level 15

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

@timv 

Which QB Desktop year version did you use? 2022?

timv
Level 2

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

QB for Mac 2022

timv
Level 2

Sorry, we are unable to process your request at the moment. Please try again after sometime. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-ENTL-055)

Thank you.   I could not find a way to get anyone on the phone or chat, before I posted this, then realized they are only available Monday thru Friday.

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