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heat41431
Level 1

stuck on fetching data screen

 
2 Comments 2
ShangY
QuickBooks Team

stuck on fetching data screen

Welcome to the Community, @heat41431. I appreciate you reaching out.
 

To better understand the issue, could you specify where you're encountering the issue with fetching data? Is it happening when viewing transactions, running reports, or using the banking feature? Any additional details will help me pinpoint the cause and provide the best solution.
 

In the meantime, here are a few steps you can try:
 

  1. Refresh your QBO page to reload the data. If it's still stuck, log out of QBO and log back in to reset the session.
  2. Ensure your internet connection is stable, as connectivity issues can sometimes cause delays.
     

If the issue persists, open your QBO account in an incognito window to rule out browser-related issues.

 

Looking forward to your response so we can work together to resolve this.

Jessavell_A
QuickBooks Team

stuck on fetching data screen

Hi @heat41431,

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

 

We’ll be glad to assist further if needed.

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