Subscription renewal problem

Thank you for informing us about your subscription problem, eftbookeeping.

I understand how difficult this has been for you, since you've already updated your billing information and received confirmation for the charged. We've asked someone who can check your account since we can't pull up and share the account details here in the Community for security reasons.

They see two active subscriptions based on their review. The first is current, while the second had a payment due that didn't go through. Rest assured that the one you described above is updated and will remain active, and the email you're receiving is most likely from the second subscription.

I recommend contacting QuickBooks Online Support once more. They'll be able to look over your account and conduct further investigation.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Talk to a human.
4. Enter a brief description of your concern.
5. Choose either Chat with us or Have us call you.

You can read this article for more information on managing your QuickBooks Online account: Manage billing, payment, and subscription info in QuickBooks Online.

You're always welcome to post again if you have other QuickBooks concern. We're always available to help you.

Thanks for the information Giovann,

That second subscription was for a completely separate company and was set up using a different email.  I have no idea why the notice would be coming to me through this address with this company name.  I own several companies and I take great pains to separate everything to avoid confusion and wasted time when one company switches vendors and another does not.

Incidentally, that second subscription was explicitly cancelled several months ago ... well before the credit card.  Why would Intuit try to charge for an subscription that has been cancelled?

Either way, as long as EF Technologies is current, I am as happy as I can be and I would rather simply ignore the warnings than deal with QuickBooks Online Support.  My number is presumably still in the que from when I called and it is definitely on file.  If someone from Intuit wants to call me back, I would be happy to spend some time to straighten it out ... but I'm not getting my hopes up ; )

Thanks again for your time.

@eftbookeeping   If you use the Search bar at the top of any page, here in the community, you will find a LOT of fraud calls and emails.  This is most likely the case with yours.  

NEVER click on anything in an email that you are not absolutely sure of.