Support Manager

Any specific issue? You can post here.

I’m here to help so you can get a support manager, @simeonshigg.

Before anything else, can you share with me your concern? As long as it’s not an account-related issue, Community experts can guide and help you resolve problems.

Since you get disconnected from our chat representatives, you can choose the Call option instead. This way, you can get in touch with a support manager.

Here’s how:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter your brief concern, then go to the Contact option.
5. Select Get a callback.
6. Once connected, ask for a manager.

In case you need more articles and tips about managing your finances and company data, you can visit our Support page anytime. You can also bookmark our Resource Center. It has free tools and bookkeeping basics you need to organize your data.

You can always count on me if you need further assistance with managing your company. Just press the Reply button to add your message. Keep safe!

The issue is with support itself. Do you work for QB? Do you know how to get ahold of a manager or retrieve a listing of ticket #s in a specific time frame?

This does not get to a support manager. I kept being placed on hold for 15 minutes then 18 minutes.

@simeonshigg 

I'm just a fellow community member like you here. You won't be able to casually ask to speak to a specific manager. That's why you should outline your concerns here. Otherwise, send a private message directly to MadelynC as one of the Moderators here.