synch with bill.com

Good evening, @Molly161. 

Welcome to the Community! 

To clarify, have you tried all of the suggestions listed in the article below? 

QuickBooks Desktop sync error: Open the QuickBooks file and sync again

Also, here's the app page to integrate it and help eliminate any causes of the problem. 

I'll be waiting for your response! 

Hi Candice-

Thank you!

Yes, I attempted to try all the suggestions on the first link.  However, I'm not able to following this part:

1. Select the Company Preferences tab
2. Highlight BILL and select the check box to allow access
3. Go to the Sync Dashboard and select Sync. When the application certificate pops up, select the checkbox for Yes, always allow access even if QuickBooks is not running

There is no 'BILL' choice under integrated applications>company preference. 

I'm not clear on what the app page is for. The link takes me to instructions on how to start using bill.com, but I already have bill.com.  

Hi Candice-

Thank you so much!

Correct, I have attempted to following the instructions in the first article link, except I am not able to follow these instructions:

1. Select the Company Preferences tab
2. Highlight BILL and select the check box to allow access
3. Go to the Sync Dashboard and select Sync. When the application certificate pops up, select the checkbox for Yes, always allow access even if QuickBooks is not running

There is no 'BILL' under integrated applications>company preferences. 

Also, I'm not clear on how to use your second app page link.  It appears to take me to instructions on how to purchase bill.com; however, I already have bill.com.  

I appreciate your help!

Molly

On behalf of my colleague, you're most welcome, Molly161. Thanks for getting back to us with those additional details. I'll share some more information about the error you encountered and guide you to the appropriate support team who can help resolve this matter efficiently.  

The error message Open the QuickBooks company file and sync again can arise due to various factors. Some common reasons for this error include:

• The user syncing needs to be logged in as an Administrator in the QuickBooks file.
• The user syncing needs to be logged in Single-User Mode
• Bill.com needs to be an Integrated Application in QuickBooks
  
  

Given that you haven't yet integrated Bill with QuickBooks Desktop (QBDT), I suggest maintaining communication with one of Bill's specialists. I acknowledge that you've already contacted them. Nevertheless, their team has the expertise and resources to offer tailored assistance, ensuring you can successfully integrate Bill with QBDT. Their specialized knowledge can be invaluable in navigating the integration process and addressing any specific challenges you might encounter. 

Regarding your concern about the link provided by my peer, you can explore other resources or articles instead to help you with the integration. You can utilize search engine tools and look for Bill's articles for the step-by-step guide. 

I will keep this conversation open, Molly161. Please feel free to share any further questions or concerns about integrating the application in QBDT by commenting below. I am committed to assisting you and ensuring you can smoothly sync Bill to QuickBooks.