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Can you login to CAMPS with their email address as the Primary Contact and find your license code there?

htpps://camps.intuit.com

I was able to get into CAMPs with their email address, however it didn't give me what I need.  The Quickbooks license number associated with this CAMPs account did not match the licenses we're currently using.

I think the real question I'm asking is given two License and Product Numbers could someone tell me which User/Email address those Licenses are associated with at my company?

Having full access to your account is indeed essential for seamless management, Frust. I'm here to help by providing the necessary information to resolve any issues with accessing your account licenses.

In QBDT, if the Primary Admin isn't around or can't be able to transfer the role to you, you can send a request to our account support team. They'll be requiring you to provide documents for security purposes and to verify everything. This way, they can initiate and transfer the Admin access to you. For more details, you can refer to this article: Transfer the primary admin role in QuickBooks Desktop.

Once you're ready, you can send a request to our account protection team.

Moreover, you can reach out to our live support team to verify which user or email address the licenses are associated with your company.

On the other hand, you might want to add a user with a specific role to manage your books by creating a user with defined access and responsibilities.

We'll keep this thread open for you to reply if you have further questions about managing your account licenses. Just click the Reply button below and we'll respond promptly.

Quickbooks support is utterly shameful. Beyond pathetic

all support is out of phillippines - can't understand a word they don't speak english

just pathetic

@webobjects 

Any specific concerns?

I totally agree with you.

I tried to contact them with a issue on there side about sending credit to a few customers instead of an invoice for payment to the customers. We contacted them and was passed around to someone that did not speak English very well. Had a hard time understanding them. But the little we did understand was we would have to pay to fix the problem they created not us.

Thanks for getting in touch with the Community, Aaronsparky. I definitely want to make your experience a better one.

We have Customer Care support agents located in various parts of the world, including the United States. I'd recommend to continue getting in touch with them for now.

Here's how:
 

1. Open QuickBooks.
2. In your top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
3. Enter the question in your Search questions, keywords, or topics field.
4. Select Contact Us. You'll be presented with options for connecting an expert through phone call and live chat.

Be sure to review their support hours so you'll know when they're available.

Please feel welcome to send a reply if there's any questions. Have a wonderful Wednesday!

I have been experiencing the same thing. This is the worst Customer Service I’ve ever experienced in my entire life. I’ve been on the calls for hours waiting on hold for hours. This company should be forced out of business. Given their managing your books. It is just horrendous.!

@Valerie Palmieri Momentum  

Any specific concerns?

I canceled a bank account and opened i new one. I forgot to update it here on QuickBooks and when a customer paid me the funds wont deposit. I already changed the bank info to the correct one and deleted the other count from the system. The funds still wont deposit and i dont know what else to try.

HELP 

Hello there, Rpuro. Even though you have updated your bank information, that specific payment was already en route to your old account before the change was made. Because that account is closed, your bank will automatically reject the deposit. Those funds will then bounce back to your customer's bank account.
 

You can confirm the status of the transaction by contacting the bank associated with the closed account. They can verify whether they've initiated the return to the sender.
 

Once your customer receives the refund, you can send them a fresh invoice link to deposit the payment into your new, active account.
 

If you have other concerns in QuickBooks, don't hesitate to leave a comment below. We're here to help.