Primary admins can't inactivate themselves in QuickBooks Online (QBO), Stephan. I’ll outline the details to clarify this issue regarding inactivating the role.
Please know that a primary admin user in QBO cannot deactivate or delete themselves. Thus, they need to transfer the primary admin role to an existing user before they can delete their own account.
On the other hand, if you're referring to the QBO account being inactivated, here's a detailed process for resubscribing or reactivating your account. Here’s how to do it:
- Go to the Gear icon, and select Subscriptions and billing.
- For your QuickBooks plan, select Resubscribe, and enter the updated billing info.
- Click Subscribe.
Additionally, you can request to become the primary admin. You can check out this guide for the step-by-step process as your reference: Request to be the primary admin or contact.
I'll also be sharing this article to create and manage custom roles: Add and manage custom roles in QuickBooks Online.
If you have any trouble with any managing roles and access in QBO, please let me know, and I’ll do everything I can to help here in the Community, Stephan.
