Trouble adding users

Hello there, @John-.

Before we dig deeper into this, may I ask if you encounter any error messages when adding users inside your QuickBooks Online (QBO) company? Can you tell me more about your current situation? I want to ensure I can provide you with a suitable solution to your concern.

Please don't hesitate to click the Reply button below. I'm determined to help you get through this. Take care, and have a nice day!

It seems to be a problem specific to these 2 email addresses. I have managed to add other users post my attempts to add these 2 email addresses. The emails simply do not send. I have had this confirmed by our IT Team

Let me share some insights with you about adding new users in QuickBooks Online (QBO), john-nelson-spee.

Different type of subscription qualifies you to add another user. If you're currently using QBO Essentials, you'll have up to 3 users, which include the Master admin, Company admin, Standard, Time Tracking only, and Take payments only. Then, you can have up to 5 users for QBO Plus.

The maximum number of things, such as accounts or users, you can have in QuickBooks at one time is the usage limit. This limit depends on your subscription. These restrictions apply to the number of billable users, chart of accounts, classes, locations, and tags that you can add to QuickBooks. Also, you'll have to make sure you're the Master admin or Company admin of the account to add a user.

If you can still add new users, we can ask them if they have other email addresses. If they do, just follow the steps below to add them:

1. Go to the Gear icon on the top menu. 
2. Select Manage users.
3. Tap Add user.
4. Select a user type. Then select Next.
5. Choose the access rights for the user. Then Next.
6. Select the user settings, if applicable. Then Next.
7. Enter the user’s name and email address. Then press Save.

If the new users receive an invite to join the company, we can ask them to select the link in the email. From there, they can create a new Intuit Account or just sign in if they already have one. Here's an article you can refer to for more details about adding and managing users in QuickBooks Online.

You can utilize these articles for detailed information about managing users: 

• Learn about usage limits in QuickBooks Online.
• User roles and access rights in QuickBooks Online.

Please let me know if you have additional concerns about adding users to the program. I'll be sure to get back to you. Have a great day ahead.  

It says it cant find a company for this user

Hello, @tracileemckinnon.

If you're in the process of logging in after being invited to access a QBO account, ensure that your access or permissions are tied to the email address/user ID of the primary admin to whom you sent the invite. Make sure that you're using the correct credentials when signing in to the program.

And if you're still in the process of adding users, be reminded that different types of subscriptions allow you to add additional users to your account. If you are subscribed to QBO Essentials, you can have up to three users, including the Master Admin, Company Admin, Standard, Time Tracking Only, and Take Payments Only. If you are subscribed to QBO Plus, you can have up to five users.

QuickBooks has a usage limit that defines the maximum number of accounts or users you can have at any given time. This limit varies depending on your subscription. The usage limit applies to the number of billable users, classes, locations, tags, and charts of accounts that you can add to your QuickBooks account. Additionally, you must be either the Master admin or the Company admin to add a user.

 If you're able to add new users, I suggest asking them if they have any additional email addresses. If they do, you can add them by following the steps below:

1.  Please tap Manage Users on the Gear icon.
2. Hit the Add user.
3. Select user type and click Next.
4.  Please select the user's access rights and click Next.
5. Select user settings and click Next.
6.  Indicate the user's name and email address. Then press Save.

 Moreover, I'll provide you with an article that can help you in adding and managing users in QuickBooks Online. 

For your future reference, feel free to open this article: Learn about usage limits in QuickBooks Online.

 If there are any additional questions regarding adding users or QBO-related issues, feel free to submit a comment below. Take care!

Hello i am also having a similar problem and i wish to know if we can add users of my webapp into quickbook company through oauth authentication and after it when user selects the company or only user already defined in quickbook admin ui can be passed as right now my company denied permission to add user

Integrating your web application with QuickBooks Online (QBO) allows you to manage various aspects of the accounting process directly from your application, Mindrops_team. However, there are specific guidelines and limitations regarding adding users and interacting with the QuickBooks API.

You can use OAuth 2.0 to authenticate users of your web app and get permission to access their QBO company data. Then, users will be redirected to Intuit's authorization page to log in with their QuickBooks Online credentials and authorize your app. However, adding users to a QBO company typically requires administrative privileges. The ability to manage users (e.g., adding new users) through the QuickBooks Online User Interface (UI) is restricted to users who have the necessary permissions.

In this case, we recommend that you sign up and post this question to our separate online forum called Intuit Developer Community. One of the experts handling the Application Program Interface (API) will reach out and further assist you. Here's how to post your concern:

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose QuickBooks Online under What do you need help with?.
3. Tick Ask a Question.
4. Log into your existing Intuit Developer Account or create a new one.
5. Enter your concern.
6. Click Ask.

You can check out these articles for detailed information about managing users in QBO: 

• Learn about usage limits in QuickBooks Online
• User roles and access rights in QuickBooks Online

We are always available to assist you if you need further help with adding users to the program or any QuickBooks-related concerns. Feel free to reply to this thread, Mindrops_team. You have a good one.