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Nanny1833
Level 1

Trying to change a password but cannot get a code from Intuit

I forgot a password.  QuickBooks is supposed to send an email to me with a code.  I have been trying for 2 days to get this accomplished.

2 Comments 2
jeanbiverly_
QuickBooks Team

Trying to change a password but cannot get a code from Intuit

Hello, @Nanny1833. Let me share some steps you can perform to get your verification code.

 

  • Check your junk mail or spam folder to see if the email went there.
  • Ensure to review all email addresses you've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an authorized sender in your email app.
  • If you still can't receive a message, you can request a new code by clicking the I didn't get a textI didn't get an email, or I didn't get a phone call link on the product sign-in page.
  • In case you've lost your phone, scan your text messages online on your cell carrier's website.
  • Make sure you haven't accidentally blocked the phone number from which we sent the text message. Allow or unblock our numbers 88811 and 97962 on your iOS or Android device.

 

For reference, you can visit this article: Recover your Intuit Account if you can’t sign in.

 

In case you want to turn on two-step verification for your Intuit account, you can check out this article for more guidance: Secure your Intuit Account and prevent lockout with extra verification methods.

 

Feel at ease to share other questions you have in mind. I'm always ready to help you out. Stay safe!

SIAB
Level 6

Trying to change a password but cannot get a code from Intuit

@Nanny1833 

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

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