Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

Trying to match banking updates to sales receipts after downgrading to Essentials - get "We're sorry. This feature not included in your QB Online Essentials subscription.

 
4 Comments
QuickBooks Team

Trying to match banking updates to sales receipts after downgrading to Essentials - get "We're sorry. This feature not included in your QB Online Essentials subscription.

We appreciate your patience, david.

 

Our product team is still investigating why you're seeing this error message. At this point we have not been able to determine what is causing the issue. To count you as one of the affected users, you can contact one of our phone specialists. 

 

Here's how you can reach them:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Online.
  3. Click Running your Business in QuickBooks.
  4. Click the Get Phone Number button.

They'll be glad to give you an update with the investigation, let me know if you have any questions about QuickBooks. Have a good one!

Level 2

Trying to match banking updates to sales receipts after downgrading to Essentials - get "We're sorry. This feature not included in your QB Online Essentials subscription.

I downgraded because my price has increased every year over 25%

I also use Merchant services and play lots of fees and monthly service charges...

 

After reading your reply I called and spoke with Brandon in PI

He said I needed to upgrade back to Plus again....

Frustrated....

 

Maybe it is time for Freshbooks and a different merchant account.

Please let me know before I jump ship.

Level 2

Trying to match banking updates to sales receipts after downgrading to Essentials - get "We're sorry. This feature not included in your QB Online Essentials subscription.

I downgraded because my price has increased every year over 25%

I also use Merchant services and play lots of fees and monthly service charges...

 

After reading your reply I called and spoke with Brandon in PI

He said I needed to upgrade back to Plus again....

Frustrated....

 

Maybe it is time for Freshbooks and a different merchant account.

Please let me know before I jump ship.

QuickBooks Team

Trying to match banking updates to sales receipts after downgrading to Essentials - get "We're sorry. This feature not included in your QB Online Essentials subscription.

Hi there, @dcuff.

 

I appreciate you getting back and providing feedback. I can share some insights about the products we offer.

 

Currently, the ability to match banking updates to sales receipts is not supported in QBO Essentials. While we don't have the option yet with your subscription, I'd suggest sending feedback to our Product Developers. By doing so, this will help us make the request for the feature to be included in future updates.


I'm going to send the same request over here on my side, so we're getting them through both employee and customer channels.

 

How do I submit feedback?

 

Please know that the Community has your back if you need assistance. Wishing you and your business continued success.

Need to get in touch?

Contact us