Unable to log deposits into the ledger. I get the "thinking circle". Tried two diffent computers. All other functions, like writing a check, work fine. Thoughts?

Hello, grlongworth.

I'd like to shed some light on the spinning or thinking circle when recording your deposits. 

I checked our system and I see that there is a reported issue where a green spinning circle keeps looping when making a bank deposit. 

Our engineers are currently working to fix this as soon as possible and ensure the affected users will be able to record the deposits. 

You'll want to contact our support agents, so they'll add you to the list of affected users. They'll gather your contact information securely so you can receive updates like workarounds, potential fixes and news about the reported issue. 

Here's how to reach them: 

1. Click the Help menu.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type something like "Spinning green circle when recording deposits" or similar.
5. Proceed with Continue, then choose how you want to reach us (phone or chat).

In the event that you need to check your deposits in the future, and after the issue is fixed, you'll want to run a Deposit Detail report. Here's how to do it: 

1. Go to Reports.
2. Scroll down to the Sales and customers section.
3. Select and open the Deposit Detail report.

When you're ready to reconcile your bank payments, check out this article for a guide: Reconcile an account in QuickBooks Online. 

We appreciate your patience as we're working to fix the Bank Deposit feature. Please let me know if you have concerns regarding your payments, records, or reports. I'm here to help. 

When will this issue be resolved?  

Thank you for getting in touch about this, @tnfraley. I understand the urgency and importance of this issue to get resolved as soon as possible. I can share some details to clear things out for you.

At this time, we're unable to provide a specific time frame for when it will fix. Rest assured that our team will work hard to continue researching this issue and resolve it as soon as possible.

You may reach out to our QuickBooks Online Customer Support Team. This way, they can add your company to the list of affected users. Once added, you'll get a notification about the issue's status.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
  
  

For further information on the time schedule, see this article: QuickBooks Online Support.

If you want more insights about managing deposits in QuickBooks Online, you can refer to this article: Record and make bank deposits in QuickBooks Online.

You can also check out the following articles for future references:

• Reconcile an account in QuickBooks Online
• How to Reconcile an Account in QuickBooks Online

Don't hesitate to reach back if you need more help. I'll be here. Have a good one!