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MRJ
Level 1

Update your credit card information

I want to update my credit card information to renew my annual payroll subscription.  The directions state to go to the annual billings detail section and select "edit", "change payments" , update the information then select continue.  When I go to the billings section it lists my name as the account holder and an option to "change payments".  There is no edit option to select.  When I select the "change payments" option and enter the new information then I select "continue" but nothing happens.  It does not continue to the next screen.  How can I update my credit card information?

1 Comment 1
JanyRoseB
QuickBooks Team

Update your credit card information

Hi there, MRJ.

 

Good to see you here in QuickBooks Community. I'm here to help provide other way on how to change your billing information.

 

Since your account's security is one of our top priorities here in the QuickBooks Community, to update your payment information you can visit Customer Account Management Portail Site (CAMPS) which allows you to manage all your QuickBooks Desktop products such as:  Managing your account information, Updating payment methods, Managing contacts on your account, etc

 

To access (CAMPS), you can log in to Manage your QuickBooks web page and select the QuickBooks Desktop product tile. 

 

You may also contact our QuickBooks Desktop Payroll Support Team, they have the tools to pull up your account in a secure environment and update your billing information. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

This will get you on the right track. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help you out. 

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