User permissions

Good morning, @GT29.

Thanks for reaching out to the QuickBooks Community. How's your day going so far? I hope all is well. 

Let's try some basic troubleshooting steps, such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your user permissions. I'm including the links to all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Be sure to restart the browser so the changes can take effect. Then, let's go ahead and recheck your user permissions. 

That should do the trick. Please keep me updated if you continue having issues with the permissions. I'll keep an eye out for your reply. Don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

Hello Tori,

Thanks for the quick response.

Cache cleared (Microsoft Edge), no change in behaviour.
1. QB Menu / Chart of Accounts / Select account / select account history
2. Select any Journal Entry
3. Select Edit
4. nothing happens

If I try to search transactions for any journal entry, clicking on the journal entry - nothing happens

I tried using a different browser (same computer) but cannot sign in as I am travelling and cannot receive a text message

Hey there, @GT29. 

Thanks for coming back and giving additional information. 

Can you provide us with some images of the steps you're taking and the end where you're getting stuck?

This will help us determine the next steps you need to take. I'll be waiting for your response! 

Image attached

Thank you for the image you have provided, GT29.  I'm here to route you to the best support to resolve this query.

For now, I'd recommend contacting our QuickBooks Online Support Team for further assistance. Our representatives can thoroughly investigate the issue and find more solutions to this.

Here are the steps to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

For further information on the schedule, see this article: QuickBooks Online Support.

Additionally, here's an article that you can browse through for you to categorize and manage your bank transactions in QuickBooks accurately.: Categorize online bank transactions in QuickBooks Online.

I'm always around to lend an extra hand if you have any further concerns about the COA transactions page. Have a good one!

resolved with Jamesher / online support.
Marked down as "system glitch" most likely due to my aging computer, windows 10 or internet lag...