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montgomeryhomebu
Level 1

Using android phone and Intuit app, I can't find "chart of accounts". On iphone it shows up. Any ideas why it isn't on Android?? Thanks

 
1 Comment 1
Maybelle_S
QuickBooks Team

Using android phone and Intuit app, I can't find "chart of accounts". On iphone it shows up. Any ideas why it isn't on Android?? Thanks

I appreciate you posting here in the Community, Mont. Let me help you find the chart of accounts in the QuickBooks Online (QBO) mobile app.

 

Let's start by refreshing the app to fix some data issues. Clearing the app's cache can resolve most QBO app issues. This will give you a fresh start with QuickBooks and help minimize historical data.

 

Here's how:

 

  1. Go to the Menu icon, then tap More Options ⋮.
  2. Click Settings, then Refresh Data.
  3. Select YES to confirm.

 

You can also visit this page to fix common errors in the QuickBooks Online mobile app for Android.

 

If you get the same result, I suggest uninstalling and reinstalling the app.

 

Furthermore, check this link to learn which QBO mobile app features are supported on mobile devices: Compare mobile app features.

 

Additionally, visit this page to learn how to turn on and use account numbers for your chart of accounts.

 

Feel free to leave a reply if you need more assistance with a chart of accounts in your QBO mobile app. I'm here to help anytime.

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