We have an app that is listed as "This app was connected by another user" for which is a prior bookkeeping company. We need to remove the app. We deleted their access.

The master admin has easy access to remove the app, @Netology.

If you're the master admin of the QuickBooks Online account, it will allow you to remove or disconnect an application from your firm and stop the app's functionality. Please refer to these detailed steps:

1. Go to Apps and select Firm Apps.
2. Select the Action ▼ drop-down arrow, then choose Disconnect.
3. Complete the short questionnaire.
4. Click Disconnect to remove the app from your firm.

On the other hand, yes, our QuickBooks Online Support can access an account to remove the third-party application when you request. You can contact them through callback or chat.

Furthermore, I've added some articles for reference about integrating applications and how to remove them from your QuickBooks Online account:

• Transfer app ownership or disconnect apps
• Disconnect an app and change subscription

Please let me know in this thread on how it goes. I want to ensure that you get this taken care of today. Thank you, and have a great day!

This did not work for me, I spent 20 minutes with support and they were helpful, but were not able to remove the app.  More details to this issue online would have been helpful so I wouldn't have wasted my time.

We recognize the relevance of having this app disconnected from your account, Molly G.

As QuickBooks aims to provide convenience when managing business tasks for you and other users, you can send this valuable feedback directly to our product engineers. They can consider this idea to help customers flawlessly integrate third-party apps and may include informative references in future product enhancements.

Here's how to send feedback:

1. Go to the Gear icon and select Feedback.
2. Enter your product suggestions or feedback.
3. Then, click Next to submit.

Furthermore, if you're running as the master admin of the account, you can transfer app ownership to seamlessly manage the app's functions and connectivity for your company.

I appreciate your willingness to help us improve, Molly G. We always have your back if you require additional assistance managing applications in your file. Feel free to leave them in the comments below. Keep safe.