What do i do when quickbooks is locked up

Correcting the issue is quick and easy, michele-fossey-g.

When you're locked out of your QuickBooks Online account, you can continue to sign in by entering the special code below the message. This code is used to secure your account from unauthorized access from automated bots.

1. Type the letters and/or numbers that appear squashed or distorted.
2. Enter the correct user ID and password on the sign-in page.

In case you can't remember your user ID or password, reset your password or recover your user ID.

If you’re having trouble signing in to your account, we’re here to help you get in. Please see this article to learn more: Get Help if you Can't Sign in to your Account.

I'm only a few clicks away if you need assistance with your other QuickBooks tasks. It's always my pleasure to help you out again.

Hi michele-fossey-g,

Hope you’re doing great. I wanted to see how everything about accessing your account after it is locked up. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I just closed it down

Good morning, @michele-fossey-g. 

Thanks for reaching back out and telling us that it's closed down now. Allow me to provide you with some information. 

If the details that my colleague gave above didn't help, then I suggest contacting our Customer Support Team for further assistance. They'll be able to review your account and help you get back on track. Here's how: 

1. From the sign-in page, hit the I forgot my user ID or Password. 
2. Pick Try Something Else. 
3. Click the Talk to an expert option. 
4. Complete the information. Choose to Submit so you can connect with an expert via Chat.

To learn more, check out this link: Get help if you can't sign in to your account. 

Please comment down below if have further concerns about logging in or any other QuickBooks-related questions. I'll be happy to help. Take care!