Welcome to the Community space, susan.
I want to ensure that the amount of your A/R is showing in your Excel spreadsheet in QuickBooks Online (QBO). Let's perform some troubleshooting steps to get this fixed.
There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.
Furthermore, I'm adding this helpful article as your reference in memorizing your reports in QBO: Memorize reports in QuickBooks Online.
Please return to this post if you have other concerns about exporting your reports in QBO. I'll be here to lend a hand. Have a good one!
