When I refresh a synced balance sheet, the account names go away in column A and are replaced with the balance in both Columns A and B. Anyone have a solution?

@laura-grimes-con  10 bucks says you'll be told to clear your cache or use an incognito browser within the next 15 minutes.

We appreciate you reaching out here in the Community space, Laure. We'll provide details to help you fix synced balance sheet reports and their columns inside QuickBooks Online (QBO).

When accessing spreadsheet reports inside the program, please know that the data shown depends on what filters you've added to the financial report and affects the overall look of the columns inside a spreadsheet. You'll want to double-check and ensure you've added the correct filters so the system can easily recognize what data to include inside the report. 

For more details, please see this handy article: Get started with Spreadsheet Sync for QuickBooks Online Advanced or Accountant.

In addition, here's an article to help you keep your current report settings inside the system: Memorize reports in QuickBooks Online.

You can visit us or comment below if you need further assistance fixing data inside your spreadsheet report. We're always willing to extend a helping hand to sort your queries as soon as possible. Keep safe.

@Kurt_M  RE: We'll provide details to help you fix synced balance sheet reports and their columns inside QuickBooks Online (QBO).

That would be nice, but the rest of your answer does no such thing. Did you even read the question? It's quite simple and doesn't use any big words or anything!

Also, who is "we"?