When I run a Transaction by Detail by Account Report, and group by class, I get a large amount for "not specified" that does not make sense- how do I clear this up?

Good afternoon, @mqshelfer. 

It's great to see a new face here in the Community. I can share some information on this subject to help you and your business out. 

Since you're running the Transaction Detail report and it's grouped by class, ensuring that each transaction has a class would be the best route. This "Not Specified" field is caused by transactions that don't have a class associated with it. 

For future reference, you can check out this guide about reports.

Come back to give us some details on if this worked or if we need to dig further. I'll be waiting for your response! 

Hi Candace,

These all do have classifications, and they have descriptions. they appear to be doubles? Seems there is an error in the system.

Hi there, @mqshelfer. 

Thanks for taking the time to get back to us. 

If possible, would you mind sharing a screenshot of what you're seeing? This way, we can take a better look and scope out what may be causing this issue. I also wanted to ask about seeing doubles. Are you seeing them twice? If so, do the doubles have a class assigned to them or only the originals? 

Providing any extra amount of details you can will help us find the right solution for you. I want to ensure we get to the bottom of this every step of the way. 

While I await your response, let's go ahead and try some basic troubleshooting to see if you may be running into browser issues. Such as clearing the browser's cache. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like double entries and not showing class on reporting when the class has been assigned. I've included links to all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, please make sure to restart your browser. 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care!