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ckidz1803
Level 1

Where is the export transaction button now?

I need to export my payroll to quickbooks desktop. there was an export button on the home page. it is gone. how do you export contractor payments now?
5 Comments 5
Marciaslp
Level 1

Where is the export transaction button now?

I have the same issue.

SashaMC
Moderator

Where is the export transaction button now?

Hello ckidz1803 and Marciaslp,

 

Welcome to the QuickBooks Community! I will be happy to assist you further. Before we get started, have you tried using these steps below to export that information?

 

  1. Go to Settings and choose Payroll Settings
  2. Next to Export, select Edit ✎.
  3. Select where you want the export to go and complete the additional fields.
  4. Hit Done twice.

 

From there, continue with these steps.

 

  1. Click Payroll then Overview.
  2. From the Shortcuts menu, choose Export.
  3. Locate the transactions to export with the filters.
  4. Select the transactions you want to export, then select Export.

 

If so, and you are still experiencing issues, let's go ahead and double-check your browser. Open the information in a private browser and try to export that information again. Below are some shortcuts to assist you. 

 

  • Google Chrome:Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you were able to export the payroll information, this indicates that your cache needs to be cleared. Depending on your browser, follow this link to clear those cache.

 

Another option could be to use another browser to see if this situation happens on all platforms.

 

Let me know if you are still experiencing issues! I will be around. See you soon! 

 

ckidz1803
Level 1

Where is the export transaction button now?

The issue is that the "Export" button is no longer showing on the shortcut menu. Where did it go?

Tori B
QuickBooks Team

Where is the export transaction button now?

Thanks for following up with us, @ckidz1803

 

If the steps my colleague provided above aren't working for you, I recommend contacting our Technical Support for further investigation. This may be a situation that will need to be escalated to our Engineering Team. 

 

You can use the link I've included below to connect with an agent. 

 

 

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

ckidz1803
Level 1

Where is the export transaction button now?

It worked using the private window on Safari. I can see the export button is back now.Screen Shot 2022-09-01 at 1.07.39 PM.pngScreen Shot 2022-09-01 at 11.32.03 AM.pngThanks for the tip. Below pics of before and after.

 

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