Wht is it when I check the audit log, I can click on "view", but then there is no entry. just blank? For every single entry that i click?

Changes made by the System Administration in QuickBooks Online (QBO) occur due to specific automated actions within the program, cocoasrider.

These processes help maintain data accuracy and ensure proper record management in your account. They include:

• Adjustments to Linked Records. Manual changes are made that directly affect another record.
• Third-Party App Connections. Syncing or downloading data from external applications initiates changes logged as System Administration actions.
• Recurring Transactions. When recurring transaction templates generate or add new entries automatically, these are attributed to System Administration.
• Banking Synchronization. Updates from connected online banking services can prompt system-level changes.

On top of that, you can perform troubleshooting steps to make sure the Audit History in your account’s Audit Log will display its overall changes when viewing them. Thus, I recommend clearing your browser’s cache to remove any stored data that may be causing issues with the program. 
 

If the issue persists, you can utilize a different browser to check for compatibility and rule out browser-specific problems.

Feel free to respond to this thread for any additional queries.

Thank yo for your very intuitive reply  FateCandyLaneT.  Quick question, I have reached out several times to Intuit QB Support. I have allowed Customer Support (/Phone Sales) To Upgrade my Plan, being told that the next level people will be able to assist me. After screen sharing with 3 separate Experts, I sat back and listened to each and every one of them say; "uuhhhhh, this is really weird, never seen this before"   or "Well I was able to go back to check the log on my end, but after I clicked on it it disappeared."  After the last one spent over an hour with me,  honestly just listening to my story, checking details, and realizing that my concerns were all too real, and out of their hands to be able to help.  IF I am understanding your instructions correctly, shall I call support back and have them clear their browsing history as well?  

As far as Automatic changes to the Audit Log, I am not really referring to that sort of issue. I am referring to an entire Audit log being redacted, so as to protect the CPA who committed Fraud for many years, using my business and personal info to create a fraudulent QB Online account, link ALL of my bank accounts, create fraudulent checks, make unauthorized transfers, and use my many accounts to divert and embezzle moneys, before fleeing to Canada.  

So even after getting Primary Admin role corrected, and the CPA removed from the account and the access to my bank accounts, now I cannot even get the records that are proof enough for the authorities to do anything. Because the audit log coincidentally shows nothing.  After years of my own investigation and countless hours trying to sort out who the identity thief was, I finally found them. And after waiting over 7 months for Intuits Fraud Investigation; i got..... Well nothing, but awarded Primary Admin to an account that was linked to My own Business (which btw was closed down mid Covid, in an attempt to hide the extreme amount of fraud). I am not an accountant and I know nothing about this application. In the past I could have afforded an accountant to help sort through this, Unfortunately after enduring over 7 years of this nightmare, I do not have that luxury, as I have been forced to start with nothing. As so much was taken.  

Thank you kindly for any guidance you can offer.