Why 3-5 business days to get Intuit to change my e-mail address?
Why does it take 3-5 business days to get Intuit to change my e-mail address? I am trying to set up direct deposit for my employees and cannot activate it because Intuit has a very old e-mail address of mine that I do not have access to anymore.
You would think this should be an easy one. I have sent the form they need two times, called several times to get it expedited and nothing.
Why 3-5 business days to get Intuit to change my e-mail address?
I'm sure it's a lot of work. They probably have to have a team meeting to discuss it, then rate your request against others in a triage meeting, then assign the task, then test to see if they've done it right, and then write up a report on what they did. Yes, you can't be trusted to do like changing an email address yourself as it's so very complicated.
Why 3-5 business days to get Intuit to change my e-mail address?
Some knucklehead from support called me yesterday to "fix" the issue. 90 minutes later we were at the same point and I asked him why did you call me if in the end you knew what the issue was and Intuit had not changed my e-mail address yet (or ever)? Support there is really starting to show me they are very undertrained. The excuse in the end is "we" (aka me) needs to wait 7-10 days again for the "back end" people to fix the issue.
I want the "back end's" job where you do not have to be very efficient to keep your job.
Why 3-5 business days to get Intuit to change my e-mail address?
Yesterday I uploaded the "secure document" (it's a change of e-mail form) for the 3rd time. Then they said I needed to upload my company file. And now they need another 3-5 days. Unf**kinbelievable.
Remember: THIS IS JUST TO CHANGE MY E-MAIL ON THE ACCOUNT!
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