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Why am I unable to pull up a current general ledger?

 
1 Comment
QuickBooks Team

Re: Why am I unable to pull up a current general ledger?

Hello fcruhoff,

 

If you get a blank page when running the General Ledger report, we can do troubleshooting to identify what's causing this.

 

Let's try opening your account using the incognito mode or private browser.

 

Here are the keyboard shortcuts:

  • Chrome: Press Ctrl Shift N
  • Mozilla Firefox: Press Ctrl Shift P
  • Internet Explorer: Press Ctrl Shift P
  • Safari: Press Command Shift N 

Then, run the report again and if you're able to pull it up, I'd suggest clearing your browser's cache. This helps refresh the browser connection. You can also try using a different browser such as Internet Explorer or Firefox.

 

If you have additional questions or concerns about QuickBooks, please reach out to me. Thanks.