I appreciate your effort in performing the troubleshooting steps provided by my colleagues, Cfrancoeur.
Since the issue persists, we recommend contacting our Customer Phone Support team. They possess the tools and expertise to help you further and identify potential causes of the problem.
Here's how:
- Sign in to your account, then go to the Help menu.
- Tap on Contact Us from the Search tab.
- Enter a short description of your concern.
- Choose a way to connect with support.
If you have any additional questions or concerns, please leave a comment below, and we will be happy to assist you.
