I understand how essential it is for the QuickBooks Online app to stay fully synchronized with the web version, Jsebastian1987. Let’s work together to troubleshoot and ensure your complete customer list appears correctly on the app.
Cached files within the QuickBooks Online (QBO) app can sometimes lead to unusual behavior, including synchronization issues with your customer list. To resolve this, I recommend using the app’s built-in Refresh Data tool, which forces the app to retrieve the latest information from the QuickBooks servers.
Below are the steps to refresh QBO app data for Android and iPhone users. Follow the instructions specific to your device.
For Android
- Open the app and go to the Menu.
- Tap All, and then choose Intuit Account & Settings.
- Select the option labeled Refresh Data.
- Tap Refresh Now to confirm.
For iOS
- Launch the app and navigate to the Menu.
- Tap the All option, and select Intuit Account & Settings.
- Choose Refresh Data and tap on Refresh Now to confirm.
Refer to the visual reference below for additional guidance on navigating the app:

If the issue persists, the next step is to clear or offload the app’s data to refresh the application and eliminate potential causes of this technical issue.
To clear app data on Android:
- Go to your device's settings.
- Find and tap the Apps option.
- Scroll through the list and select the QBO app.
- Tap on Storage.
- Select Clear Data.
To offload the app on iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QBO app.
- Tap Offload App.
Alternatively, uninstalling and reinstalling the QBO app can provide a fresh start with the latest updates and bug fixes.
To further optimize your financial management, I’m sharing a resource article on how to customize your invoices to reflect your brand’s unique identity. This customization feature is available through the QBO browser: Customize invoices, estimates, and sales receipts.
If you have additional questions or need further assistance with financial management, please return to this thread. My team and I are always here to help you with your QuickBooks needs.