There are specific requirements for snapping receipts in QuickBooks, tbarranti.
When using the feature, it's important to note these factors to ensure the compatibility of your receipts:
- Supported file formats for receipt upload: PDF, JPEG, JPG, GIF, and PNG images. If you have a newer iPhone or iPad device, there's a possibility that your receipts are in HEIC format. For this, you'll need to convert it so it meets QuickBooks compatibility requirements.
- Avoid uploading or scanning receipts with sensitive personal information like credit card numbers or government identifiers.
- When using the Snap receipt option, ensure all the details are captured accordingly.
- Receipts must be in your home currency.
Given the criteria above, may I ask if you've received an error notification when snapping your receipts? If so, can you share its full details or a screenshot of its specific message? We're asking these questions to provide a precise resolution for your situation.
While waiting for your response, I'll outline some troubleshooting procedures that help bypass issues within the application.
To start, I recommend clearing your app's data to eliminate excessive components that can impact the system's performance.
For iPhone devices:
- Go to your device's Settings.
- Choose General and select iPhone Storage.
- Locate and pick the QuickBooks Mobile app from the list.
- Tap Offload App. This option hides the app and refreshes its data while retaining essential utilities.
- Unhide the app by reinstalling it from the App Store.
Android devices:
- Open your device's Settings.
- Choose Applications or App Manager (depending on the device).
- Locate and select the QuickBooks Mobile app from the list.
- Tap on Storage, then Clear Data.
If you get the same result, I suggest updating the app to its latest release from the Google Play Store or the App Store. You can also consider uninstalling and reinstalling it if the problem persists.
Alternatively, you can manually enter your receipts as an Expense entry in the app or via the web.
Once you've successfully added your receipts through Snap receipts, you can then review, add, or match them in QuickBooks to record them properly.
When you're ready to provide more details about your concern, kindly click the Reply button.
