Why doesn't the Mileage auto-tracker turn on automatically?

To ensure the QuickBooks mobile app can track your mileage automatically, you'll have to adjust your phone or tablet's general location settings and allow the app to run in the background, Bwroach. Follow the steps below for seamless tracking.

Grant permission for the QuickBooks mobile app to operate in the background. If the app isn't allowed to run in the background, it will only track trips when actively open on your screen. This can be the reason why your auto tracker functions improperly. Here’s how to enable background operation:

For iOS devices (iPhone and iPad):

1. Go to your iPhone or iPad's Settings.
2. Scroll down and tap on the QuickBooks app.
3. Tap on Location and select Always.
4. Enable Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Exit your settings.
6. If prompted about background location usage, choose Always Allow. Don’t select the While Using the App, or Only While Using options, as these settings will prevent consistent mileage tracking.

On Android (phone or tablet):

Steps may vary based on the specific operating system of your Android device. Refer to Google's guidelines to ensure QuickBooks can operate in the background.

Once these settings are configured, your device and app will track trips continuously in the background, even when using other apps.

If issues persist after these adjustments, refer to the additional troubleshooting steps in this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

Upon successful tracking, categorize the trips to accurately differentiate between business and personal miles, which is essential for calculating tax deductions and managing your business expenses. 

In case you'll need guidance on setting up your categories correctly, consider adding QuickBooks Live Expert Assisted to help you set up your business for success.

After tracking miles from start to finish, do you also need help adding it manually in QBO? Let me know, and I’d be glad to help. If you require assistance managing your mileage tracking, add the details to your reply. I’ll address them accordingly.

I have done ALL of that. EVERY CHECK IS MARKED GREEN. I've updated app every update & also un-installed & reinstalled SERVERAL TIMES and yet STILL AFTER 8 MONTHS of messaging the MILEAGE AUTO-TRAKER STILL DOESNT WORK. I've gone weeks without the Auto-Tracker AUTOMATICALLY STARTING. SO HOW DO I SOLVE THIS PROBLEM AFTER 8 MONTHS OF NOT WORKING?

I recognize the importance of easily recording your business miles and vehicle expenses in QuickBooks Online (QBO) for tax deductions, Bwroach81. I recommend contacting our live support team for further assistance with any mobile app concerns.

When you track mileage using the QuickBooks Online mobile app, it conveniently logs your work trips automatically. If you detect any discrepancies or missing trips on your smartphone or tablet, our dedicated live support team is available to conduct a series of diagnostics to determine the underlying issue and provide you with a status update regarding the resolution of this problem.

Here's How:

1. Open QBO on a web browser.
2. Go to the Help icon in the top right-hand corner.
3. Select Search and open any article, then press the Contact Us button.
4. Select a topic or enter your question in the box and hit Continue.
5. Choose the best way you'll want to reach out to us.

They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Additionally, you can explore this informative article that features a detailed comparison chart, providing you with a deeper understanding of the features available in the QBO mobile app: Compare mobile app features.

If you ever need additional assistance with the mileage tracker or any QBO-related queries, rest assured that I am here and always ready to help.