Over 3 hours on the phone with "customer service" for merchant services over a fee that they charged for a service we never signed up for. Seems like this would be a simple fix, right? Wrong.
It's an absolute nightmare. They're all working from home, which makes it impossible for them to communicate with one another and get any kind of help. The first agent had a loud gathering happening in her home while trying to talk to me, and when she couldn't figure out how to fix the issue, hung up on me.
The second agent was very nice but also clearly not empowered or trusted by Intuit to do anything other than repeat stock phrases that do nothing to build customer confidence. I asked for a supervisor finally, and was repeatedly told they were "in a meeting" and would not be able to speak to me.
I refused to accept this and finally spoke to a supervisor who was no different than the other agents when it came to the ability to help.
She has to forward the info to the "Risk Mgmt" team, so they can "look into it" but she can't guarantee they will refund our money.
Is INTUIT serious with this garbage?? This is the level of quality your customers deserve?
Folks, DO NOT sign up for Quick Books payments. They are 100% not equipped or qualified to have any kind of access to your business banking accounts. Stay far away.
