I appreciate you coming to this forum, perkinsct. I can provide input to your query to help complete tasks in your QuickBooks Online app.
Beforehand, may I know what specific issue you've encountered why your QuickBooks mobile app isn't working with your online account? Any additional details would be much appreciated.
Sometimes, unusual behaviors like this have caused data damage or stored cached files in your QuickBooks app. For now, let's reset the app data to refresh your device and set it to its default state. To help you with the troubleshooting steps, refer to these steps:
For iOS
- Go to Settings and tap General.
- Click iPhone Storage, then select the QuickBooks Online app.
- Tap Offload App. This will free up the storage without deleting your app's documents and data.
For Android
- Go to the Menu ☰ icon and tap More Options ⋮.
- Click on Settings, then Refresh Data.
- Select YES to confirm.
Once done, re-open the app and log back into your account.
Additionally, if you require real-time assistance from our Customer Care Team, you can reach them using the steps outlined in this article: QuickBooks Online Support.
Moreover, I'll include this reference that will guide you on how to get the most up-to-date information in QBO: See your latest data in the QuickBooks Online app.
You can reply in the comments below if you require additional assistance managing customer-related tasks in your account. I'll be happy to help you further. Keep safe.
