Why is QB being weird?

jroneill · ‎September 15, 2023

1 person (the admin of all people) in our company (we have 6 licenses/seats) had trouble getting into quickbooks yesterday. It said that our credit card didn't go through for renewal? Other people were able to get on just fine. The person called quickbooks to figure out what was going on, but said they couldn't talk to him because he wasnt the admin? It sounded like a really weird call. He ended up able to get into quickbooks, but it was just really weird.

I called the other day just to inquire about adding payroll features to our quickbooks and the lady said she couldn't tell me anything. I asked "cant you even tell me about pricing and features?" and then she went into a thing about changing over to quickbooks online which wouldnt work for us at all.

Have other people had experiences like this? We just want to keep using quickbooks the same way we are using it into the next year, but we can't get any real answers from anyone

Fiat Lux - ASIA · ‎September 15, 2023

Are you using QB Desktop Enterprise Silver edition with the monthly subscription hosting on Right Network?

AbegailS_ · ‎September 15, 2023

I understand that receiving inconsistent information can be challenging, @jroneill. I'll take note of your experience. Let me route you to the right support that can further assist you. As much as I love to check this, I won't be able to display personal details for security reasons.

To review your current plan and pricing, you can contact QBDT Support again. From there, a live agent can look into your account securely. I know that you already called them, but they have the appropriate tools that can access your account and investigate your issue.

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Furthermore, to obtain accurate and up-to-date information about pricing and features for adding payroll to QuickBooks, I recommend exploring the official QuickBooks website.

Refer to the following link to learn our latest plans and pricing: Choose your QuickBooks Desktop product.

Let me know if you have other QuickBooks questions. I'm always here to help. Have a good one!

jroneill · ‎September 19, 2023

Sorry for the delay in responding to you. We have quickbooks enterprise platinum. and yes, hosting on right networks.

Fiat Lux - ASIA · ‎September 19, 2023

@jroneill

QBD Enterprise Platinum is already included Enhanced Payroll feature. You don't need to pay anything else to use it.

https://quickbooks.intuit.com/desktop/enterprise/payroll-and-payments/

If Support cannot answer your questions regarding the same, consider to cancel your subscription and purchase a new subscription through the selected partner. They will definitely answer your concerns patiently with lower subscription rates.

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Why is QB being weird?