Why won't my customer search function work in the mobile app after yesterday's update?

I have the solution to your concern, pete18.

Once you updated your mobile app, it will automatically sync when you open it using the mobile app. If not, we can clear the app's data to refresh the application and eliminates common issues causing why the customer search function doesn't work.

Clearing the app's data can be done on the app or on your phone settings.
 

• For QuickBooks Online app:
  
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
     
• In your Phone Settings:
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for additional troubleshooting options to fix issues with mobile apps: Mobile App's troubleshooting.

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

Be sure to get back to me if you have follow-up questions. I'm always happy to help. Have a good day!

@Charies_M could you explain this a little bit further, "Once you updated your mobile app, it will automatically sync when you open it using the mobile app." 

@pete18 glad to know this. I won't update my app till this gets resolved

Thanks for chiming in on this thread. I'm here to clarify a few things about refreshing the QuickBooks Online (QBO) mobile app.

The app automatically updates with the latest interface and other functions. This is what my peer meant once you do the mobile app update. 

In case you've encountered some missing features, you may follow the steps outlined above to isolate the issue.

If the issue persists, I suggest contacting our Technical Support team. This way, they'll be able to do further investigation into this behavior and can open an investigation ticket if necessary. Please keep in mind that these steps are applicable when accessing your QBO account through a web browser.

Here's how to contact our support through the mobile app:

1. Open your QBO mobile app.
2. Click the ? in the upper right corner.
3. Select Help and Support.
4. Tap the Contact Us button.
5. Enter a brief discussion with your concern, then click Continue.
6. Then select Callback.

Please take note of our business hours to ensure we can attend to your needs.

In addition, check out this article to know more about which QBO mobile app features are supported on your mobile devices: Compare mobile app features.

Also, feel free to visit this article that contains a video of navigating the QBO mobile app on your devices: How to use the QuickBooks Mobile App.

Get back to us if you need more help while using the QBO mobile app. We'll reply as soon as we can. Have a great day ahead!

@Kevin_C thanks. I'll call the "Technical Support Team", but just so you know, the steps in the hyperlinked article are not applicable to the mobile app, which is what we use. good thing there is a phone number.. pls be careful when you share information next time

Thanks for the prompt response.

I've updated the steps above on how to reach out to our Technical Support Team through the QuickBooks Online mobile app.

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great day!