There are several reasons why your invoices and receipts may not be showing up in QuickBooks as they should, Jennifer-johnson. I can imagine how worrying it must be to see that information seemingly disappear as if it was never entered.
Let's double-checking the date filters, as there might have been a simple mix-up there. To check the date information, see the step below:
- Go to Sales on the left side of your screen.
- Select All sales.
- Scroll down and click the drop-down arrow under Type.
- Select either Invoices or Sales receipts.
- In the Date bar drop-down arrow. Select This year to see all transactions for this year.
If these steps continue to be an issue, another option might be to go to the audit log and check if the one you created has been deleted. To view the audit log, you can check these articles: Use the audit log in QuickBooks Online.
After checking the audit log, which shows the invoices and receipts you created, another great step is to clear your browser’s cache and cookies; this can resolve many common issues with QuickBooks Online.
I'm here if you need more help about invoices and receipt or wish to discuss this further. Don’t hesitate to reach out.
