ACH Randomly Delayed. Quickbooks rep keeps lying and no help given at all.

I appreciate you for your continued trust and use of QuickBooks over the years, @fitzg2md.

I can see how critical timely transactions are for your business operations, especially given your long-term relationship with QuickBooks and the significant transactions you’ve processed over the years. I can help by providing further clarification as to why your customer payment is placed on hold.

You're correct. If your account is already set up for next-day deposit, most ACH payments are processed the next day. Moreover, if customer payments are processed before 3 PM PT, they will be deposited in your bank account the next business day, and if you process payments after 3 PM PT, they will be deposited in two business days. While this is the case, there are times when funds are placed on hold if there's pending information in a merchant's account, transactions, or customers that needs to be clarified.

I understand that you've already contacted our Payments Support Team. However, since only they can provide further clarification about why the customer payment at issue is placed on hold and help you further on tracking the funds, I'd still encourage getting in touch with them.

1. Sign in to your QuickBooks Online account.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.

If you need to change the deposit and fees accounts in QuickBooks Online in the future, let me add this article as a reference: Record payments deposits and fees in QuickBooks Online.

We'll be here in the Community if you need further clarification about why your customer payment is placed on hold. We're committed to offering ongoing support.

The same thing is happening on our account. They will delay an ACH on Monday until the following Monday. We were getting next day deposits up until last month. I have called customer service and they say that it is an algorithm and they have no control. It is unacceptable that you can’t speak to anyone that can remedy the situation.

Thank you for joining to this thread, @Floridapam.

It seems that you also posted the same concerns earlier. My colleague already replied and shared her insights about payment deposit. You can check her response by accessing to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/delayed-payments/01/1471453#M58022.

Additionally, you can check out this article on managing your Payments account in the Merchant Service Center. It covers how to update your business and contact information: Access and manage your QuickBooks Payments account.

If you have more questions about payment deposit, feel free to comment below. I'm always here to help you out.

I was told by QuickBooks support that ALL ACH that we run and initiate on our end (which is all we do) will have a 5 day hold even though we’ve had next day funding setup for years without a single chargeback or concern. I was also told that QuickBooks has changed their policy and that all customers are now getting 5 day holds on all ACH. Is this true?? I’d like to use ACH but we quite literally stopped the second I heard that and required paper checks I can take to my bank. I’ve been keeping track and based on the 1%you’re charging to process an ACH, QuickBooks has missed out on 4700.00 of fees I would have gladly paid as long as things cleared how they always have. And we won’t be going back until someone can assure me of next day ACH funding. The handling of that situation by QuickBooks was unacceptable. And apparently they arent

concerned with lost revenue either. 

I can see how your situation with on-hold ACH payment has presented some challenges, @fitzg2md. Let me clear things up about when QuickBooks Payments deposits customer payments.

We'll only deposit ACH payments within five business days if you're new to QuickBooks Payments and you've processed customer payments for the first time. Subsequent deposits are usually processed faster. Given your long history with Merchant Services, you can expect next-day deposits if you submit them before 3 PM PT. Payments submitted after that time will generally be processed within two business days.

For more information, please refer to these resources:

• Common questions about QuickBooks Payments deposits in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

Additionally, you can set up automatic matching for your QuickBooks Payments transactions to help prevent duplicates.

Keep in touch if you have other questions about ACH payments. We're always here to answer them for you. Keep safe.